We exist for the purpose of “Keeping Equipment Healthy for Patient Care” by reducing downtime with quality repairs to get your equipment back into service.

DISINFECTION

Upon receiving and unboxing, your failed device is immediately decontaminated with medical equipment-approved isopropyl alcohol.

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ISOLATION PROTOCOL

Your decontaminated equipment is placed in an isolated container to air dry and prevent cross-contamination.

TRACKING ASSIGNMENT

Your device is assigned an order number for full traceability throughout the care process.

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DETAILED DOCUMENTATION

Your contact information and operational requirement specifications are documented on the repair order.

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BIN TRACKING

The repair order is placed in the isolated container with its traveler ID that remains with your device through the whole process.

TECHNICIAN ASSIGNMENT

Your device is assigned to a technician who is trained and specializes in the designated item class.

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TECHNICIAN REVIEW

The technician receives your device, reviews the repair order, and customer notes, then performs inspection as needed.

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PARTS REQUEST AND INSTALLATION

The technician requests the necessary parts from the materials department in order to complete your repair according to BMES’s high standards.

LABEL PRESERVATION

The technician begins their repair process by taking care to retain any manufacturer or hospital- identifying inventory labels.

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CUSTOMER COMMUNICATION

A customer service representative communicates directly with you when needed with estimates or updates about your repair.

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COMPREHENSIVE REPAIR

The technician will complete component-level board repairs, fix physical damage, address software concerns, and rebuild or replace parts on your device as needed.

INITIAL TESTING

Upon completing the repair, the assigned technician performs an initial test of your equipment utilizing OEM-specific test stations, then addresses any remaining issues.

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PRECISION CALIBRATION

When needed, the technician recalibrates your device before preparing it for the quality control technician’s inspection.

THOROUGH INSPECTION

The quality control technician receives your device, verifies the paperwork, and conducts a second layer of functional and cosmetic testing.

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ISSUE RESOLUTION

Equipment that fails inspection is returned to the specialized technician for further attention.

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FINAL PREPARATION

Once your device passes final inspection, it is cleaned and sent to the shipping department with its original repair order documents.

PROTECTIVE PACKAGING

Your device is carefully packaged utilizing the necessary airbags and bubble wrap to ensure the device remains intact during shipment.

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COMPREHENSIVE DOCUMENTATION

Your repaired device, with a detailed work order and checkout documentation containing any special instructions, is placed in the box for your records.

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EXPEDITED RETURN

The package is designated for pick up by the carrier for return shipment to your healthcare facility.