Keeping equipment healthy for patient care.
Chicago's major health systems and downstate hospitals alike trust BMES for fast, reliable depot repair without the cost of OEM service contracts.
Illinois is home to one of the most concentrated healthcare markets in the Midwest – from the major academic medical centers and health systems anchoring Chicago to community hospitals serving downstate communities from Rockford to Springfield to Carbondale. Across that range, biomed teams face the same pressure: keep critical care equipment running, control costs, and minimize downtime.
BMES has been helping hospitals do exactly that since 1989. Ship your device to our Louisville, KY depot – just a few hours from Chicago – and we'll have it back in patient-ready condition, typically within 3–5 business days. Flat-rate pricing, no RMA required, and the Confident Care Warranty on every repair.
We've built our reputation on one thing: making your job easier. Here's what you can count on every time you send a device our way.
Ship your device to our Louisville facility. No RMA required, no complicated forms, no red tape. Just box it up and send it our way.
Our technicians restore your equipment to patient-ready condition – addressing component-level board repairs, physical damage, software concerns, and battery issues – then verify its integrity functionally and cosmetically before it leaves our hands.
Your device ships back to you, typically within 3–5 business days of arrival. It's backed by the Confident Care Warranty and ready to return to patient care.
"I don’t have to worry about my equipment because I know it is in the right hands and will come back repaired. It makes it so easy to just provide a P.O. when needed and have one thing off of my hands that I know will be taken care of. We appreciate BMES and all of the hard work they do for us at Advocate Sherman Hospital!"
— Erika Baxter, Advocate Sherman Hospital, Elgin, IL
"You always come in with a positive attitude and a genuine willingness to help in any way possible, and that truly makes a difference. I really appreciate how hard you work to get our equipment repaired promptly, track down solutions, and help us find the best pricing...I can honestly say I’m very pleased with BMES and the quality of work your team provides. The equipment is consistently repaired well and in a timely manner, and it’s a pleasure working with you."
Antonio Guevara, Advocate Christ Medical Center, Oak Lawn, IL
We put every device that enters our repair depot through the same time-tested process to ensure we efficiently complete a quality repair every time.
Our commitment to our Care Process consistently results in a 95+% success rate of repairs at the flat rate.
Meet your Illinois Account Manager
FE ARISS is your dedicated BMES account manager for Illinois. Fe is ready to answer your repair questions, discuss your facility's equipment needs, or help you get a repair initiated quickly.
Whether you're a long-time BMES customer or just getting started, Fe is your single point of contact – and she's backed by the full capabilities of our repair depot.