Keeping equipment healthy for patient care.
Indiana's healthcare landscape spans more ground than it gets credit for. The hospitals of Northwest Indiana's Lake and Porter counties serve communities that are as much a part of the greater Chicago metro as they are Indiana. Meanwhile, health systems in Indianapolis, Fort Wayne, South Bend, and Evansville are anchoring care across the state's urban centers and rural facilities in between are carrying just as much of the load.
When equipment fails anywhere across the Hoosier State, BMES is ready. Our Louisville, KY depot sits just across the Ohio River with direct access to the UPS Worldport Hub, giving Indiana facilities some of the shortest transit times of any state we serve. Ship your device our way – no RMA required – and we'll have it back in patient-ready condition, typically within 3–5 business days.
We've built our reputation on one thing: making your job easier. Here's what you can count on every time you send a device our way.
Ship your device to our Louisville facility. No RMA required, no complicated forms, no red tape. Just box it up and send it our way.
Our technicians restore your equipment to patient-ready condition – addressing component-level board repairs, physical damage, software concerns, and battery issues – then verify its integrity functionally and cosmetically before it leaves our hands.
Your device ships back to you, typically within 3–5 business days of arrival. It's backed by the Confident Care Warranty and ready to return to patient care.
"Your responsiveness and commitment to minimizing downtime have made a significant difference in helping us maintain efficient operations and continue delivering quality patient care. We truly value the professionalism and reliability your team consistently demonstrates. Thank you for being a dependable partner and for the dedication you bring to every service request. We look forward to continuing our strong working relationship."
— Glena Jones, Powers Health, Hobart, IN
"Thank you so much for the fast response to all our repair needs. The service you provide to our department makes our lives so much easier, streamlines repairs, and goes a long way to reduce stress."
— Robert Ward, BS ECET, CBET, Franciscan Health, Michigan City, OH
We put every device that enters our repair depot through the same time-tested process to ensure we efficiently complete a quality repair every time.
Our commitment to our Care Process consistently results in a 95+% success rate of repairs at the flat rate.
Find your Indiana Account Manager
BMES serves Indiana facilities through two dedicated account managers. Which one is yours depends on where your facility is located – use the guide below to find the right contact.
FE ARISS
Northwest Indiana & Chicagoland
Serving Lake, Porter, LaPorte,
and surrounding counties
LAUREN TROTTER
Indiana
Serving Indianapolis, Fort Wayne,
South Bend, Evansville, and
the rest of the state
Not sure which territory you're in?
Call us at 888-828-2637 or email sales@bmesco.com and we'll get you to the right person.