Keeping equipment healthy for patient care.
Texas is home to some of the largest and most complex healthcare systems in the country – and they're spread across hundreds of miles. That geographic reality has historically made consistent equipment repair a challenge, but BMES solves it.
Our Louisville, KY, depot repair facility ships through the UPS Worldport Hub, the nation's largest air hub, meaning hospitals in Houston, Dallas, San Antonio, Austin, and everywhere in between get the same fast, reliable service. Ship your device our way – no RMA required – and we'll have it back in patient-ready condition, typically within 3–5 business days.
We've built our reputation on one thing: making your job easier. Here's what you can count on every time you send a device our way.
Ship your device to our Louisville facility. No RMA required, no complicated forms, no red tape. Just box it up and send it our way.
Our technicians restore your equipment to patient-ready condition – addressing component-level board repairs, physical damage, software concerns, and battery issues – then verify its integrity functionally and cosmetically before it leaves our hands.
Your device ships back to you, typically within 3–5 business days of arrival. It's backed by the Confident Care Warranty and ready to return to patient care.
"Awesome turnaround times, exceptional warranty, and great customer service. That's why I use BMES!"
— Kyle Rossignol, Tampa General Hospital, Tampa Bay, FL
"Our repairs have never failed after returning. Quality work and no issues with turnaround time. Very easy to set up a repair with an account rep or online. BMES is our go-to company."
— James Huetter, Mt. Carmel New Albany Surgical Hospital, New Albany, OH
We put every device that enters our repair depot through the same time-tested process to ensure we efficiently complete a quality repair every time.
Our commitment to our Care Process consistently results in a 95+% success rate of repairs at the flat rate.
Meet your Texas Account Manager
RUSS CALHOUN is your dedicated BMES account manager for Texas. Russ is ready to answer your repair questions, discuss your facility's equipment needs, or help you get a repair initiated quickly.
Whether you're a long-time BMES customer or just getting started, Russ is your single point of contact – and he's backed by the full capabilities of our repair depot.