Before sending your Apex Transmitter to us for repair, check out our Apex problem solving guide below. The four steps in this guide will help you determine if you’re experiencing a small issue that you can resolve in house:
1. Replace leadset with known good leadset.
2. Replace batteries with known good batteries.
3. Check and make sure that transmitter and central station programmed TTX numbers are correct. The transmitter and receiver are both programmable. If the TTX# on the transmitter is 123 then at the central station you must make sure that you have selected TTX#123 for that sector.
4. Make sure the sector you are working with is selected and has the patient admitted.
If you’ve tried the steps above and you’re still experiencing problems, please send your device to:
Bio-Medical Equipment Service Co.
2709 South Park Road
Louisville, KY 40219
You can also fill out the repair form online for your convenience. Thank you for the opportunity of serving you!