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Expert Infusion Pump Depot Repair

Infusion Pump Repair

10+ Years of Specialized Infusion Pump Depot Repair for Hospitals Nationwide

Our mission is keeping equipment healthy for patient care.

Experience the BMES difference:

  • 95%+ Repair Success Rate
  • 3-5 Day Turnaround
  • Flat-Rate Pricing
  • ISO 9001 & ISO 13485 Certified
  • 6-Month Confident Care Warranty
Get a Repair Quote
Broken Infusion Pumps

Infusion Pump Failures Put Patient Care at Risk

Infusion pumps are among the most heavily used devices in any hospital — and the most frequently repaired. A malfunctioning pump doesn't just disrupt workflow. It delays patient care and puts clinical staff in a difficult position.

 

Common causes of infusion pump failure:

  • Mechanical wear on pump mechanisms and door latches
  • Battery degradation from repeated charge cycles
  • Software errors and alarm faults
  • Display and keypad failures
  • Damaged cassette holders and plunger assemblies
  • Communication and network connectivity issues

BMES repairs 15,000+ devices annually through our 22,000 sq ft facility.

Component-Level Infusion Pump Repairs That Restore Devices to Patient-Ready Condition

When a pump comes through our depot, we don't look for shortcuts. Our IPC-certified technicians perform component-level board repairs first — swapping boards is a last resort. That approach is why we consistently achieve a 95%+ repair success rate at the flat rate.

Common Issues We Fix:

  • Pump mechanism and motor failures
  • Battery cell replacement and rebuilding
  • Door latch and cassette holder damage
  • Touchscreen and keypad malfunctions
  • Software errors, alarm faults, and configuration issues
  • Power supply and circuit board failures
  • Software troubleshooting

Our Capabilities:

  • Component-level board repairs
  • IPC-certified soldering technicians
  • Software updates and troubleshooting
  • Physical damage restoration (housings, latches, cassette holders)
  • Battery replacement and rebuild
  • Pump mechanism service and calibration
infusion pump repair in progress

Infusion Pump Brands We Service

B|Braun

Infusomat, Outlook and Perfusor

BD Alaris / CareFusion

8015 PC Unit, 8100 Pump Module, 8110 Syringe Module, 8120 PCA Module, BD 8300, Alaris Series

Baxter / Sigma Spectrum

Sigma Spectrum, Sigma Spectrum IQ

Medfusion

Medfusion 3500 and 4000 Syringe Infusion Pumps

Hospira / ICU Medical

Plum A+, Plum 360, LifeCare PCA

Don't see your model listed?

Our Innovation Team is always developing repair protocols for new devices. Contact us.

Getting Your Infusion Pump Back to Service is Easy

1. Simple Handoff

Ship your pumps to our Louisville depot or set them aside for your rep to pick up (in select locations). No complicated forms. No RMA needed.

2. Comprehensive Repair & Inspection

Every pump goes through our 7-Step Critical Care Process — detailed diagnostics, component-level repair, and OEM-standard testing before it leaves our facility.

3. Return to Service

Receive your repaired pump within 3-5 business days, backed by our 6-month Confident Care Warranty.

Every Infusion Pump Goes Through Our Proven 7-Step Critical Care Process

We put every infusion pump that enters our repair depot through the same time-tested process to ensure we efficiently complete a quality repair every time.

 

Our commitment to our Care Process consistently results in a 95+% success rate of repairs at the flat rate.

Frequently Asked Questions

BMES provides depot repair services for a wide range of IV infusion pumps from major manufacturers. We service the BD Alaris system including the 8015, 8100, and 8300 PC Units, the full B|Braun Space line including the Space Perfusor syringe pump and Outlook Safety Infuser, Baxter Sigma Spectrum and Sigma Spectrum IQ pumps, Medfusion 3500 and 4000 syringe pumps, Hospira/ICU Medical Plum A+, Plum 360, and LifeCare PCA pumps, and Carefusion pumps across multiple generations. If you don't see your brand or model listed, contact us — our Innovation Team is constantly developing repair protocols for additional devices.
Depot repair means your infusion pump is shipped to our centralized repair facility in Louisville, Kentucky, where our specialized technicians perform diagnostics, component-level board repairs, software service, and full functional testing before returning the device to you. Unlike on-site or field service repair, depot repair allows us to use specialized equipment, maintain controlled quality processes, and perform deeper component-level work that isn't practical in a hospital environment. The result is a higher repair success rate, more consistent outcomes, and a warrantied repair — typically completed and returned within 3-5 business days.
Flat-rate repair means you pay a single fixed price for the repair regardless of what components need to be replaced or how long the repair takes. You know the cost upfront before authorizing any work — no surprise invoices based on labor hours or part costs. BMES offers flat-rate pricing on most infusion pump repairs, which simplifies budgeting, reduces approval complexity for biomedical departments, and ensures consistent costs across your pump fleet. If a pump cannot be repaired at the flat rate, we will communicate that before proceeding.
BMES consistently achieves a 95% or higher repair success rate at our flat rate. This means that 19 out of 20 infusion pumps that arrive at our depot are successfully repaired and returned to service at the quoted price. This is a result of our component-level repair approach, IPC-certified technicians, and our 7-Step Critical Care Process — which includes detailed incoming diagnostics, root cause identification, and comprehensive post-repair testing before any device ships back.
Most infusion pump repairs are completed and shipped back within 3-5 business days from the time your pump arrives at our Louisville facility. Our central location near the UPS Worldport hub — the largest package handling facility in the world — enables faster shipping to and from any location in the United States compared to coast-based repair depots. Expedited repair options may be available for urgent needs; contact your account manager for details.
No. If we determine that a pump is not repairable, or if our diagnostics find no problem with the device, there is no charge for the evaluation. We believe in transparent pricing — you should only pay for a repair that's actually performed.
Our Confident Care Warranty covers the full device — not just the specific component we repaired. If your pump is not functioning as expected within 6 months of repair, simply initiate a new repair order and indicate 'warranty' on the repair order form. Our technicians will diagnose and correct the issue at no additional charge. This whole-device warranty reflects our confidence in the thoroughness of our 7-Step repair process.
No RMA number is required. Contact your BMES account representative or use our online form to initiate the repair, then ship the device to our Louisville facility. We've intentionally kept the process simple — no red tape, no complicated authorization forms — so your biomedical team can get equipment moving quickly.
Yes. Our technicians are experienced in infusion pump software troubleshooting and firmware updates for major platforms including BD Alaris and B|Braun Space. If your pump is generating software alarms or needs software service following a board-level repair, our team can address those issues as part of the depot repair process. Note that drug library configuration is the responsibility of the hospital — BMES does not program or modify drug libraries.
OEM depot repair programs often come with longer turnaround times, higher costs, and less predictable pricing. BMES offers flat-rate pricing, 3-5 day turnaround, and a 95%+ repair success rate — typically at a lower cost than manufacturer service contracts or OEM depot programs. We repair to OEM standards and back every device with our 6-month Confident Care Warranty. For biomedical departments managing large pump fleets on tight budgets, third-party depot repair from BMES offers a reliable, cost-effective alternative without sacrificing quality.

Infusion Pump Failure?

Think BMES. We'll Take Care of It.

Get a Quote for Your Infusion Pump Depot Repair

 

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